posted by admin on Aug 19
The quality of a product or service has a huge impact on its share of the market. Products or services with low quality are usually not patronized by customers in a long run. If quality is not improved, this may result to loss of profits or even worse, to bankruptcy and closure of the business. This is the reason why the quality assurance of products or services should be included in a business analyst training that manager or business owners should plan to attend.
Quality assurance is defined as a set of methodology or processes to ensure that the product or service complies with a set of stated or implied customer needs. It is a very wide concept spanning all business processes and operation from procurement, to production, up to logistics and delivery. It is important to have a system for quality assurance in all these areas of the business to ensure the long-term success of the business. It is therefore important, especially for managers, to participate in business systems analyst training or seminars with topics on quality assurance. But the knowledge that the managers or key business personnel gained from training should not be limited or contained only amongst them. It is necessary that the goal of ensuring product or service quality and constantly improve it become the goal of all employees and that each personnel become aware of his/her contribution to improving the quality of the product so that the goal will be easily achieved.
Soliciting problems and ideas on how to address these problems directly from the employees is also a very helpful way to improve quality. It is also helpful to equip them with basic quality analysis tools such as the ishikawa or fishbone diagram so that they can identify the possible problem root causes.
The quality of the product or service should always be assured and regularly improved to be able to have an edge over existing and emerging competitors. Quality assurance and improvement is easier when it becomes a regular activity and everybody’s goal rather than a seldom imposed activity for a selected few.
